terms and conditions
AGB lt. ECG §9
AGB lt. ECG §9
1. The most important thing
In accordance with the law, we formulate the General Terms and Conditions for Online Shops. However, following our decades-long business philosophy (your personal wine merchant Grams), we ask you to contact us in any case for any ambiguities or problems by phone or email so that we can provide you with optimal support. Thank you very much.
In accordance with the law, we formulate the General Terms and Conditions for Online Shops. However, following our decades-long business philosophy (your personal wine merchant Grams), we ask you to contact us in any case for any ambiguities or problems by phone or email so that we can provide you with optimal support. Thank you very much.
2. order
You are welcome to order from us online via our shopping cart system. For custom-made products (e.g. private labels) please ca +43 1 512 74 37, email wein@grams.at or visit A-1030 Vienna, Kegelgasse 41 vis-á-vis Hundertwasserhaus. The acceptance of you online order on our part takes place through prompt order confirmation with total prices and delivery times.
3. Prices
3.1. All prices are in Euro per unit of delivery and include all Austrian taxes.
3.2. The invoice amount consists of the individual goods prices of your order in the shopping cart, plus the shipping costs calculated according to point 6.2 of thes terms and conditions.
3.3. All offers in relation to price and goods are non-binding and are valid until revocation. Offers valid while stocks last, subject to price changes and errors.
3.4. For larger quantities, we are happy to make an individual offer.
3.3. All offers in relation to price and goods are non-binding and are valid until revocation. Offers valid while stocks last, subject to price changes and errors.
3.4. For larger quantities, we are happy to make an individual offer.
4. Delivery
4.1. We deliver the desired goods as soon as possible. Delivery within Austria usually takes 2-3 working days, to other EU countries 3-4 working days. For urgent deliveries, we are happy to ship by EMS parcel from one working day to the next.
4.2. If an item is out of stock, we will inform you immediately. In such a case, we are happy to offer an alternative similar product or inform you of the expected delivery time. If the alternative product or the extended delivery time does not meet your expectations, you can of course withdraw from your order at any time without giving reasons.
4.3. The vintages of the young wines may change.
4.2. If an item is out of stock, we will inform you immediately. In such a case, we are happy to offer an alternative similar product or inform you of the expected delivery time. If the alternative product or the extended delivery time does not meet your expectations, you can of course withdraw from your order at any time without giving reasons.
4.3. The vintages of the young wines may change.
5. Payment
5.1. Payment for new customers is made by payment in advance or cash on delivery or for regular customers by payment within 14 days after receipt of goods. For pick-ups in 1030 Vienna, Kegelgasse 41, we ask for cash, ATM or credit cards. You can also pay via Paypal.
5.2. The goods remain our property until full payment of the invoice.
5.3. In case of default of payment, we charge 1% p.M.
5.1. Payment for new customers is made by payment in advance or cash on delivery or for regular customers by payment within 14 days after receipt of goods. For pick-ups in 1030 Vienna, Kegelgasse 41, we ask for cash, ATM or credit cards. You can also pay via Paypal.
5.2. The goods remain our property until full payment of the invoice.
5.3. In case of default of payment, we charge 1% p.M.
6. Shipping
6.1. The shipment takes place within Austria with a courier service or by post or by EMS cash on delivery. In Vienna, we supply large quantities with our own truck or small quantities with messenger service or with messengers by subway.
6.2.The delivery prices indicated in the online shop include transport-proof packaging and VAT. You have the choice between different delivery options, prices and changes in delivery services..
6.4. Please check directly upon receipt whether the packages are undamaged and whether you have received the right products in the right number and whether the e.g. private labels meets your expectations. Transport damage must be reported within 3 days, otherwise no replacement is possible.6.1. The shipment takes place within Austria with a courier service or by post or by EMS cash on delivery. In Vienna, we supply large quantities with our own truck or small quantities with messenger service or with messengers by subway.
6.2.The delivery prices indicated in the online shop include transport-proof packaging and VAT. You have the choice between different delivery options, prices and changes in delivery services..
6.5. In case of damage or defects, please inform us by phone +43 1 512 74 37 or by email at wein@grams.at
7. return policy, Grams special service, warranty
7.1. If you do not like a product purchased from us, you can return it to us without giving reasons within 14 days of receipt of the goods. Please pack the goods securely and contact us. The freight and postage costs and the risk of shipping are to be paid by you.
7.2. Wine is a matter of taste, and tastes are fortunately different. Our Grams special service guarantees you a gift of joy. Would you like to give a bottle of wine as a gift, but you do not know which flavour is preferred? Grams special service: If the selected wine does not taste good to the recipient, he/she can choose any other wine from our assortment within 14 days in exchange or have a voucher issued in return. A cash redemption of a voucher is excluded.
7.3. Genuine quallity guarantee with right of exchange or return for all our varieties, wine-appropriate storage and treatment provided. According to international practices, there is no quality guarantee for wine, champagne and spirits antiques (older than 20 years) We only replace bottles with corc disease when filling them ourselves. Natural processes such as tartar, bottle storage and labels and corcs that have been subjected to long storage times do not provide grounds for complaint. For rare wines, it is impossible to give a 100 % guarantee on the drinkability. There are too many influencing factors when tasting, especially the experience of the taster.
7.1. If you do not like a product purchased from us, you can return it to us without giving reasons within 14 days of receipt of the goods. Please pack the goods securely and contact us. The freight and postage costs and the risk of shipping are to be paid by you.
7.2. Wine is a matter of taste, and tastes are fortunately different. Our Grams special service guarantees you a gift of joy. Would you like to give a bottle of wine as a gift, but you do not know which flavour is preferred? Grams special service: If the selected wine does not taste good to the recipient, he/she can choose any other wine from our assortment within 14 days in exchange or have a voucher issued in return. A cash redemption of a voucher is excluded.
7.3. Genuine quallity guarantee with right of exchange or return for all our varieties, wine-appropriate storage and treatment provided. According to international practices, there is no quality guarantee for wine, champagne and spirits antiques (older than 20 years) We only replace bottles with corc disease when filling them ourselves. Natural processes such as tartar, bottle storage and labels and corcs that have been subjected to long storage times do not provide grounds for complaint. For rare wines, it is impossible to give a 100 % guarantee on the drinkability. There are too many influencing factors when tasting, especially the experience of the taster.
8. data protection
8.1. Of course, all personal data of you are in confidential use with us and will not be passed on to third parties under any circumstances. You can obtain information about the data stored by us at any time and have it changed, updated or deleted if necessary. Your data will only be used to process your order and also for current customer information.
8.1. Of course, all personal data of you are in confidential use with us and will not be passed on to third parties under any circumstances. You can obtain information about the data stored by us at any time and have it changed, updated or deleted if necessary. Your data will only be used to process your order and also for current customer information.
9. retention of title, place of jurisdiction
9.1. The delivered goods remain our property until full payment.
9.2. The entire online offer is subject to change and is valid while stocks last (prior sale expressly reserved) Wine vintages ordered will be replaced by the current wine vintage in case of changes after consulation with you.
9.3. The place of performance for delivery and payment shall be the registered office of the company, Vienna, Austria.
9.1. The delivered goods remain our property until full payment.
9.2. The entire online offer is subject to change and is valid while stocks last (prior sale expressly reserved) Wine vintages ordered will be replaced by the current wine vintage in case of changes after consulation with you.
9.3. The place of performance for delivery and payment shall be the registered office of the company, Vienna, Austria.
10. Opening hours
10.1. Our shop in 1030 Vienna, Kegelgasse 41 vis-à-vis Hundertwasserhaus, is open Monday to Friday 10 am to 5 pm and Saturdays form 11 am to 4 pm or at any time by appointment. Please contact us to schedule an appointment outside business hours.
10.1. Our shop in 1030 Vienna, Kegelgasse 41 vis-à-vis Hundertwasserhaus, is open Monday to Friday 10 am to 5 pm and Saturdays form 11 am to 4 pm or at any time by appointment. Please contact us to schedule an appointment outside business hours.
11. Info according to e-commerce law
11.1.Click here, to get all the information about our company according to the § 5 Abs.1 ECG E-commerce Act. (Austiran Chamber of Commerce)
11.1.Click here, to get all the information about our company according to the § 5 Abs.1 ECG E-commerce Act. (Austiran Chamber of Commerce)
Weinhandlung Grams & Co OG
A-1030 Wien, Kegelgasse 41 vis-à-vis Hundertwasserhaus
Wiener Telefonnummer: 0043 (0)1 512 74 37
oder Zentrale: A-2120 Wolkersdorf, Bahnallee 25, Weinviertel,
HGer. Wien: B25 536, HGer. Korneuburg: FN 18 10 83 z,
Betriebsnummer: 0903001.
ATV 105 88 009 (Zoll). UID 465 383 04
A-1030 Wien, Kegelgasse 41 vis-à-vis Hundertwasserhaus
Wiener Telefonnummer: 0043 (0)1 512 74 37
oder Zentrale: A-2120 Wolkersdorf, Bahnallee 25, Weinviertel,
HGer. Wien: B25 536, HGer. Korneuburg: FN 18 10 83 z,
Betriebsnummer: 0903001.
ATV 105 88 009 (Zoll). UID 465 383 04
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